Frequent questions
GONZALO RIOS SL Barquillos
How to buy?
You can buy through our online store, sending us an e-mail to info@gonzalorios.com
Prices:
All prices displayed in our online store www.barquillosgonzalorios.com have the tax base and at the end of the purchase the amount of the current Value Added Tax will be added.
Doors :
Our website will calculate the amount you will have to pay for shipping and will add it to your invoice, this way when you place the order you will know the total you have to pay. New paragraph
What is the shipping policy?
Orders are shipped at 5:00 p.m. on weekdays. Orders received before 2:00 p.m. will be prepared and shipped on the same day. Those received after this time will be sent the next day. You can also pick up your order at our facilities until 5:00 p.m.
In just 2 business days for any place on the Peninsula, 4 days for the Balearic Islands, Ceuta and Melilla and 7 days for the Canary Islands and the rest of the world, after the order has been placed, you will be enjoying the chosen products in your home. that you will receive through a recognized parcel company (valid for the Iberian Peninsula and the Balearic Islands).
Orders will not be delivered to PO boxes. The shipment is made through an Urgent parcel company and will be sent directly to the shipping address that you indicate on your order form.
The delivery period described will be effective in the event that the client is reachable at the delivery location during that period, in which case the products will be deemed delivered on the date on which Gonzalo Rios SL makes them available to them in the place of delivery.
The order will be canceled and returned to our facilities in any of the following two cases:
- Delivery cannot be made when it is attempted three times. It has not been possible to contact the customer in the 9 business days following the first failed delivery attempt.
Orders paid by credit card and returned after several delivery attempts by the transport agency will not be refunded.
What are the payment options?
Credit/Debit Card:
Payments are accepted using Visa or Mastercard cards.
Security:
The website guarantees you a safe purchase. For your security, you will verify that at no time does GONZALO RIOS SL request your bank details in any of the available payment methods. To ensure the security of your purchase, card payments are made directly on the Bank's website with a secure connection.
What is the return policy?
Returns will not be accepted.
In case of packaging breakage, you will not be responsible for said shipment, as it is the responsibility of the transport company.
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